Service Desk Manager
If you consider yourself a highly personable professional who loves all things IT, thrives in a fast-paced environment, and appreciates an award winning company culture where free health insurance, free daily lunches, monthly company events, and promotion from within are the norm, Concept Technology may be the spot for you!We are currently seeking an IT Service Desk Manager.
This full-time, salaried position is responsible for delivering excellent customer service by leading, coaching, and inspiring the IT Service Desk team.
WHAT YOU WILL DO:
Deliver excellent customer experiences for all issues handled through the IT Service Desk Recruit, develop, and retain staff who have the technical skillset and personal ability to resolve issues promptly and professionally Drive performance, efficiency, and quality of work by providing guidance, instruction, direction, and leadership Maintain and enhance meaningful metrics for individual and team performance Develop training, process, and technology changes to improve customer experience and team member experience Identify when issues need to be delegated to others in the company to speed up resolution Look for trends of issues that could be addressed proactively in the future Train new team members Perform regular assessment, feedback, and career development planning with each team member Solicit feedback from team members on opportunities to improve the team and experience for the customer Exemplify the company's core values Build a cohesive team environment that is positive and upbeat.
Look for ways to affirm and encourage excellent work in team members Act as the first point of contact for internal or external customer issues or complaints Establish work schedules for all team members Other duties as assigned WHAT YOU WILL ENJOY:
100% Company-paid medical, dental, vision, life, and long-term disability insurance Retirement plan with employer matching 100% of contributions Great work culture & the best coworkers Paid time off (first year starts at 3 weeks) Company laptop and smartphone Free lunch and snacks daily Catered celebrations for birthdays and anniversaries Good Citizen coffee Onsite fitness facility with showers WHAT WE NEED YOU TO BRING:
2
years of experience leading technology customer support teams with high customer satisfaction Excellent interpersonal skills and exceptional customer service skills Excellent communication skills, positive attitude, and professional demeanor Ability to handle multiple priorities Strong critical thinking and problem solving skills Technical experience with Windows OS, Windows Server OS, Mac OS, desktop and server systems Microsoft Cloud Platforms and Administrative Tools Understanding of computer networking and security PI226156157 Recommended Skills Administration Apple Ios Cloud Computing Communication Computer Networks Critical Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
This full-time, salaried position is responsible for delivering excellent customer service by leading, coaching, and inspiring the IT Service Desk team.
WHAT YOU WILL DO:
Deliver excellent customer experiences for all issues handled through the IT Service Desk Recruit, develop, and retain staff who have the technical skillset and personal ability to resolve issues promptly and professionally Drive performance, efficiency, and quality of work by providing guidance, instruction, direction, and leadership Maintain and enhance meaningful metrics for individual and team performance Develop training, process, and technology changes to improve customer experience and team member experience Identify when issues need to be delegated to others in the company to speed up resolution Look for trends of issues that could be addressed proactively in the future Train new team members Perform regular assessment, feedback, and career development planning with each team member Solicit feedback from team members on opportunities to improve the team and experience for the customer Exemplify the company's core values Build a cohesive team environment that is positive and upbeat.
Look for ways to affirm and encourage excellent work in team members Act as the first point of contact for internal or external customer issues or complaints Establish work schedules for all team members Other duties as assigned WHAT YOU WILL ENJOY:
100% Company-paid medical, dental, vision, life, and long-term disability insurance Retirement plan with employer matching 100% of contributions Great work culture & the best coworkers Paid time off (first year starts at 3 weeks) Company laptop and smartphone Free lunch and snacks daily Catered celebrations for birthdays and anniversaries Good Citizen coffee Onsite fitness facility with showers WHAT WE NEED YOU TO BRING:
2
years of experience leading technology customer support teams with high customer satisfaction Excellent interpersonal skills and exceptional customer service skills Excellent communication skills, positive attitude, and professional demeanor Ability to handle multiple priorities Strong critical thinking and problem solving skills Technical experience with Windows OS, Windows Server OS, Mac OS, desktop and server systems Microsoft Cloud Platforms and Administrative Tools Understanding of computer networking and security PI226156157 Recommended Skills Administration Apple Ios Cloud Computing Communication Computer Networks Critical Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
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